Scheduling for delivery

Our admin will contact you within 1-2 business days of your purchase by phone and/or Whatsapp to schedule a specific delivery date and time window. Please note that delivery dates and times are subject to availability.

We are gladly hold your order for a later delivery date for a maximum of three (3) months. Orders including back ordered items will be processed and dispatched once the item(s) is back in stock.

If you wish to inquire on the available delivery dates / time slots prior to completing your purchase, or schedule your delivery immediately once your transaction is made, please contact:

Catnap Lair Pte Ltd

Phone:+65 6538 2809

Business hours (including Public Holidays): Monday – Sunday, 11:00am – 8:00pm

Orders for Dozi mattress will be processed and shipped within 3-5 business days. A specific date and / or time window cannot be chosen for our products.

Below are more specific delivery guidelines for your reference.

 

Available delivery dates and time slots are (excluding public holidays):

Monday to Saturday: 9am – 1pm (AM slot) OR 2pm – 6pm (PM slot)

Please note that delivery dates and time window are subject to availability. Bookings must be made directly with the admin at least 3 working days prior to a requested date.

To schedule or change your delivery date, please contact our admin directly at +65 6538 2809. Changes must be made at least 3 business days prior to your scheduled delivery date and time – otherwise, changes to your delivery date are subject to a re-scheduling fee.

*Please note that in the event that your product is unavailable at the time of purchase, our admin will contact you immediately once the item is back in stock.

Inspection of products

The delivery team will not unpack, inspect nor assemble any other products nor remove, or dispose of, any debris or packaging materials not included in the delivery order document.

In the event when lifts / elevators are unavailable or nonexistent, our delivery team will deliver up to a maximum of two (2) flights of stairs. Each additional floor is subject to a S$20 fee (per product per floor) to be paid during the delivery to the delivery team directly.

Upon receiving your order and while the delivery personnel still remain in your premises, please check and ensure that you have received all products purchased (quantities, models, size, etc.) are delivered without any damaged. It is recommended that you carefully review the delivery order document provided by the delivery team.

Any issue or incident that arise during the delivery must be indicated by writing on the delivery order and / or with proof by photos acknowledged by the delivery personnel before they leave your premises. Please also contact us at +65 6538 5809 immediately.

The delivery team will not accept any responsibility for any damage, issue or incident that arise after the delivery which has not been indicated on the delivery order document nor properly documented (e.g. photos, signed note by driver, etc.). Please contact us at +65 6538 5809 or email us at sales@catnaplair.com immediately.

If you notice that your product or its individual components are damaged or defective upon delivery, please notify us immediately by contacting us via phone at +65 6538 5809 or by email at sales@catnaplair.com within three (3) days of your stipulated delivery date.

In order to process an exchange or replacement request, we will require photos of the damaged product (s) / component(s) before they have been used for assembly. Claims made after five (5) days of the stipulated date of delivery on the receipt will not be entertained.